The Making Safe Decisions® Solution

The Last Line of Defence for Human Performance Reliability

Organisations recognise that culture, leadership, systems, and processes play a significant role in whether or not exposure is controlled in the workplace. Yet, even when all four are strong and supportive, we are susceptible to mistakes because we’re human and the way our brains are designed can leave us vulnerable to error.

In recognising this discrepancy, safety leaders are commonly forced to ask themselves:

  • Are we doing enough to identify exposure?
  • Are we doing the work accurately?
  • How can we ensure we are making the right decisions?

The Making Safe Decisions solution helps organisations and its safety leaders understand how the brain plays an important role in helping workers recognise exposure that can lead to injuries or fatalities and gives them the tools and techniques for overcoming brain-oriented vulnerabilities. Organisations can learn how the brain can help or hinder worker actions, and also what they can do to optimise real-time high-performance reliability to avoid unplanned events.

Last line of defense: Making Safe Decisions

Who is it for?

The Making Safe Decisions solution is designed for:

  • Senior leadership in organisations that are determined to learn why good employees occasionally make incorrect decisions.
  • Safety leaders and employees at all levels to learn the role of the brain and what they can do in real time to avoid unplanned events.

Why is it important?

Recent neuroscience research indicates that many of the causes of errors are a result of how the brain is designed to operate.

In many cases, these characteristics – which we call Brain-Centered Hazards™ – help our brains be more efficient but, in some cases, can increase our exposure to injury and error.

We all can visualise physical hazards such as ice on a sidewalk, an unguarded rotating shaft, a speeding driver, or the movement of a heavy load with workers nearby. It is more difficult to visualise the hazards housed in our brains.

If left unattended, Brain-Centered Hazards can lead to catastrophic events.

How Does It Work?

Successful implementation of the Making Safe Decisions solution entails five critical steps:

1. Planning the Implementation — evaluating the exposure profile of the organization, understanding the safety activities performed by leaders and workers, and planning the key steps and milestones of the implementation.

2. Managing/Supporting the Implementation — Focused on planning, communicating, and removing obstacles to ensure a successful implementation.

3. Building Capability — Centers on four, half-day sessions for frontline workers that are designed to cover the three steps that are essential to every human action when they work alone or with others: Seeing, Thinking, and Doing.

4. Tracking Progress — Implemented effectively with leadership support and sustainability actions, the organization sees changes in several leading measures.

5. Sustaining Success — Requires putting in place a comprehensive and consistent set of sustainment activities.

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